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Spantech Products Limited is part of the Accuspan Group which includes AG Gases Limited, Micro Materials Limited, Spancan N Equipment and Spantech Sp. z o. o. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?
Our Company collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• Customer financial information
• Employee data
• Website user data

How do we collect your data?
You directly provide Spantech Products Limited with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser's cookies.

How will we use your data?
Our Company collects your data so that we can:

• Process your order, manage your account, or fulfil a contract.
• To fulfil legal obligations
• Email you with special offers on other products and services we think you might like.

If you agree, Spantech Products Limited will share your data with our partner companies listed below so that they may offer you their products and services.

• AG Gases Limited
• Micro Materials Limited
• Spancan N Equipment
• Spantech Sp. z o. o.

When Spantech Products Limited processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?
Spantech Products Limited securely stores your data at:

• Odoo
• Microsoft 365 for business including Microsoft OneDrive for business
• Physical transactional records kept securely at Spantech Products Limited

Spantech Products Limited will keep your personal data for up to 5 years or until permission is withdrawn for the period in which current legal provisions require their storage. 
Once this period has expired, we will delete your data by permanently erasing from all the above systems.

Marketing
Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

• AG Gases Limited
• Micro Materials Limited
• Spancan N Equipment
• Spantech Sp. z o. o.

If you have agreed to receive marketing, you may always opt out later.
You have the right at any time to stop Spantech Products Limited from contacting you for marketing purposes or giving your data to other members of the Accuspan Group.

If you no longer wish to be contacted for marketing purposes, please email support@spantech.co.uk 

What are your data protection rights?
Spantech Products Limited would like to make sure you are fully aware of all your data protection rights. 
Every user is entitled to the following:

• The right to access - You have the right to request Spantech Products Limited for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification - You have the right to request that Spantech Products Limited correct any information you believe is inaccurate. 
  You also have the right to request Spantech Products Limited to complete information you believe is incomplete.
• The right to erasure - You have the right to request that Spantech Products Limited erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that Spantech Products Limited restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to Spantech Products Limited's processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that Spantech Products Limited transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. 
If you would like to exercise any of these rights, please contact us at our email: info@spantech.co.uk or call all us at: +44 (0) 1342 893239 or write to us: Spantech Products Limited, Spantech House, Lagham Road, South Godstone, Surrey RH9 8HB, United Kingdom

What are cookies? 
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. 
When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.

How do we use cookies?
Spantech Products Limited uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?
There are several different types of cookies, however, our website uses:

• Functionality - Spantech Products Limited uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising - Spantech Products Limited uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Spantech Products Limited sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. 
However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites
The Spantech Products Limited website contains links to other websites. 
Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy
Spantech Products Limited keeps its privacy policy under regular review and places any updates on this web page. 
This privacy policy was last updated on 30 January 2023.

How to contact us
If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@spantech.co.uk
Call us at: +44 (0) 1342 893239
Write to us: Spantech Products Limited, Spantech House, Lagham Road, South Godstone, Surrey, RH9 8HB United Kingdom
Visit us at: www.spantech.co.uk

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Spantech Products Limited has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: +44 (0) 303 123 1113
ICO-website: https://www.ico.org.uk